All ROWT devices include official manufacturer warranty starting on delivery day, term shown on each product page.
Coverage
- Free repair/replacement for factory defects under normal use
- Free technical support & firmware upgrades
- Original bundled accessories share the same warranty
Not Covered
- Self-disassembly, unofficial repair & modification
- Liquid damage, drops, scratches, physical impact
- Misoperation, mismatched power supply & incompatible peripherals
- Natural wear of consumable parts
- Damage from accidents, disasters or man-made destruction
- No valid order receipt or altered serial number
Claim Steps
- Contact support with order ID, receipt and serial number
- Submit clear photos/videos of product faults
- Follow instructions for inspection, return or exchange
- We cover return shipping for confirmed quality issues
Notice
- Keep original box and purchase proof for verification
- Warranty only applies to official authorized purchases
- Out-of-warranty items support paid maintenance with pre-notified fees
Returns will be accepted for up to 30 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:
– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.
The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.
Self Developed Hardware
Reliable factory craftsmanship.
Multi-Device Sync
Seamless cross-device link.
Fast Stable Operation
Lag-free work & entertainment.
Official Warranty
1-year dedicated support.
